First Lawsuits Filed Against Apple for Slowing iPhones

from extremetech.com

Over the years, iPhone owners have often wondered aloud if Apple was doing something to slow down older devices. Now, we know that yes, it does do that. Just a few days after admitting that it has been quietly throttling older iPhones with degraded batteries, a pair of lawsuits have been filed against Apple alleging fraud and deceptive practices.

It became clear during the last few iOS version updates that Apple had opted to apply performance throttling to older devices. It wasn’t until Geekbench ran comparisons with various iOS versions that iPhone owners had any proof. Apple was forced to issue a statement in which is admitted to slowing down iPhones. In some ways, its position makes sense, but the way it handled the situation is terrible.

The situation has to do with how lithium-ion batteries age. We’re all familiar with batteries losing capacity as they get old, but they also have less voltage. It turns out Apple didn’t include enough headroom for the battery, and its voltage can fall below what is needed to power the custom A-series system-on-a-chip. Without enough voltage, the phone can just shut down without warning. Apple’s solution to this was to add performance throttling to iOS based on battery voltage. So, if your battery is degrading, your phone gets slow.

The first class-action lawsuit filed in Illinois accuses Apple of violating the Illinois Consumer Fraud and Deceptive Business Practice Art. Specifically, the filers point to Apple’s decision not to notify users it was going to throttle their phones. As had been pointed out, very few would suspect a battery issue as the root cause of sluggish performance. That could lead consumers just to buy a new phone, which is to Apple’s advantage.

Another suit filed in Los Angeles claims Apple’s phone throttling plan “was never requested or agreed upon.” This suit also suggests Apple is hoping to get consumers to upgrade by slowing down their phones rather than simply reporting that the hardware might need service.

It looks like Apple’s decision to introduce this “feature” secretly is the main issue here. Even if Apple’s intentions were pure (which is certainly up for debate), making these performance changes in secret looks very suspicious. For a company that claims to care about the user experience, this whole fiasco makes Apple look quite disconnected from the concerns of its customers. Class actions like these are notoriously slow to litigate, so iPhone owners might end up with a small settlement in a couple years.